Team Inboxmulti-agent WhatsApp.
Official Meta partner
A lead comes in. Auto-assigned. Answered within SLA.
One number. The entire team. Zero duplicates.
Adrixis support benchmark 2024
exclusive assignment · conversation lock
auto-assign + escalation alert
From incoming message to tracked reply. In 3 steps.
A shared inbox
A single WhatsApp Business inbox, with all your agents connected at once.
Auto-assignment
Rules by language, topic, history + AI. Each conversation lands with the right agent.
Notes, tags, SLA
Internal notes invisible to the customer. Organized tags. SLAs tracked live.
8 inbox use cases. One single inbox.
Round-robin + VIP priority · zero lost lead
Assignment by topic · SLA tracking
Customer history retained · traceable service
Portfolio-based assignment · internal notes
Queue by language + level · reply <4min
Auto-assign by clinic · confirmations
Dispatch by zone · real-time statuses
Sales → CSM handoff with zero loss
As many agents as you need. Without chaos.
Guaranteed SLA · live dashboard
Full audit · CSV export
Fine-grained · per team
Language · sentiment · topic
Pick your volume.
- Phones
- 1
- Agents
- 1
- Modules
- 1 (excl. API)
- Free AI Credits
- 100
- Msg quota
- 200 / mo
- SLA
- Best effort
- Community support
- Native integrations only
- No card required
- Phones
- 1
- Agents
- 3
- Modules
- 1 (excl. API)
- Free AI Credits
- 500
- Msg quota
- Unlimited
- SLA
- < 48 h
- Unlimited sends
- Email support
- Standard integrations
- Phones
- 3
- Agents
- 10
- Modules
- 3 (incl. API)
- Free AI Credits
- 1,000
- Msg quota
- Unlimited
- SLA
- < 24 h
- Cloud API access
- Priority support
- White-label
- Zapier / Make integrations
- Phones
- Unlimited
- Agents
- Unlimited
- Modules
- All
- Free AI Credits
- 5,000
- Msg quota
- Unlimited
- SLA
- < 4 h
- Premium 99.9 % SLA
- Dedicated account manager
- Custom domain
- Guided onboarding
Contact our team for a custom quote. Contractual SLA, dedicated account manager, multi-year commitment.
What our clients ask before signing.
How many agents can work at the same time?
Unlimited. Each agent has their own account, conversation queue and SLAs. The Pro plan includes up to 10 agents, +MAD 49/agent beyond. Enterprise: unlimited in the pack.
How does auto-assignment work?
Configurable rules: detected language, keywords, customer history, current workload, availability (working hours). Optional AI mode learns from past assignments and suggests the best agent.
Can we have roles (agent/supervisor/admin)?
Yes — 4 default roles (Agent, Supervisor, Admin, Read-only) + fine-grained permissions: view all conversations, reassign, export, manage templates, manage billing, etc. Custom on Enterprise.
How long is history retained?
Unlimited retention by default. CSV/JSON export anytime. Selective purge possible (RGPD/CNDP). Daily backup. Full-text search across the entire history.
Salesforce/HubSpot CRM integration?
Yes — native connectors for Salesforce, HubSpot, Zoho, Pipedrive, Odoo. Two-way sync of contacts + conversations. Automatically create a ticket / lead from a conversation. Custom webhook for any CRM.
Can we measure SLA per agent?
Yes — SLA dashboard by agent, team, topic, period. Metrics: first-reply time, resolution time, CSAT, volume handled. Weekly/monthly reports exportable as PDF.
One number. The whole team. Zero chaos.
Onboarding in 5 days. Contact import + rule templates included.
What sets WhatsApp Team Inbox apart.
Each agent sees only their conversations, with the right customer context. Zero duplicates, zero forgotten threads. Helpdesk productivity without helpdesk complexity.
Your agents leave notes invisible to the customer: VIP context, allergies, preferred payment method. Every new interaction benefits from the full context.
Automatic assignment by territory, language, specialty or workload. Your agents only handle what they are qualified for.
Every conversation archived, retrievable in a second. Ideal for recurring support, quality audits, commercial disputes.
What our customers do with it, from week one.
- Coordinate your support across 3 to 50 agents without ever duplicating a reply.
- Assign each lead to the right salesperson based on territory or specialty.
- Retrieve a customer's full history in one second, including previous purchases.
- Document your VIP customers with internal notes invisible to them.
- Streamline the flow between floor and kitchen, sales and logistics, front desk and practitioner.
- Handle every inbound request on a single channel, without juggling email, form and phone.