Managed Servicededicated TAM + on-call.
Official Meta partner
24/7 monitoring · 4h SLA · dedicated TAM · continuous optim.
Your WhatsApp operated. You keep the strategy.
quality rating + delivery + templates watched
notification + resolution + post-mortem
same person from first contact to go-live
One TAM. One contract. One operation.
Onboarding
Needs scoping + TAM assignment + access + monitoring configured.
Operation
24/7 monitoring, 4h SLA support, continuous monthly optimization.
Reporting
Monthly CxO report + quarterly security audit + continuous roadmap.
What the Managed Service delivers each month.
Technical Account Manager · single point of contact
Quality rating + delivery + templates watched
KPIs + quick wins + roadmap · CxO report delivered
Templates · quotas · security optimized monthly
Rewrites + Meta resubmissions driven by TAM
Webhooks + encryption + compliance reviewed quarterly
Quarterly sessions + fortnightly Q&A
Dedicated channel with TAM + Ops + Meta escalation
A pro operation. A TAM. An SLA.
contractual uptime
notification + resolution
quality + delivery + templates
same person from contract to go-live
What we get asked about the Managed Service.
Monthly cost?
Monthly package based on scope (numbers, volume, complexity). Starts with a fixed monthly retainer + variables based on Meta consumption. No long-term commitment — 60-day notice cancellation.
Is the TAM in-house at Adrixis?
Yes — 100% of our TAMs are Adrixis employees based in Casablanca. Zero outsourcing, zero freelancers. The same TAM stays on your account for as long as they're with us (average tenure: 3 years).
SLA contractually guaranteed?
Yes: contractual 4h P1 SLA (critical blocking incident) with penalties on breach (rebate on monthly billing). 24h P2 SLA (non-blocking). Monthly SLA compliance reporting.
Meta escalation?
Yes — our official Meta BSP status grants us access to a Meta priority channel (24h typical response). Used for your critical blockers (unfairly rejected template, wrong quality flag, blocked business verification).
Monthly reports?
Yes, monthly CxO report delivered on D+3 of month-N-1: delivery rate, cost, quality rating, incidents, quick wins, roadmap. PDF format + live dashboard accessible 24/7.
Cancellation?
60-day notice after a 6-month minimum commitment. We export your data, config, templates. You keep your WABA, numbers, history. Zero lock-in.
A dedicated TAM. 24/7. Monthly report. No surprises.
You decide, we operate. Casablanca + Meta priority channel + contractual SLA.