Business CallingOfficial WhatsApp calls.
Official Meta partner
Call inside WhatsApp. HD. Official Meta. Legally recorded.
Unknown number = ignored. WhatsApp = answered.
vs classic GSM call · Adrixis benchmark 2024
data traffic only · no carrier
explicit consent · audit trail
From WABA activation to live wallboard. In 3 steps.
Activate
We enable the calling feature on your WABA (WhatsApp Business Account). Reversible in one click.
Call
Start a call via API (Node/PHP/Python SDKs) or from the Team Inbox. Your customer gets a WhatsApp notification.
Supervise
Live wallboard: available agents, active calls, wait times. Real-time supervision and audio coaching.
8 WhatsApp call use cases. One contact center.
Customer asks · agent calls back in 5 min
Chat → call escalation without context loss
Doctor · patient · HD call · CNDP
Qualified prospect · lead → direct call
HR · candidate · quick pre-screening
Courier · recipient · driver call
Voice check · anti-fraud · proof
Voice-bot · confirm · reschedule · cancel
WebRTC. HD audio. CNDP-safe.
no app · no setup
studio clarity · anti-noise
whisper · barge · coaching
consent · audit trail
Pick your volume.
- Phones
- 1
- Agents
- 1
- Modules
- 1 (excl. API)
- Free AI Credits
- 100
- Msg quota
- 200 / mo
- SLA
- Best effort
- Community support
- Native integrations only
- No card required
- Phones
- 1
- Agents
- 3
- Modules
- 1 (excl. API)
- Free AI Credits
- 500
- Msg quota
- Unlimited
- SLA
- < 48 h
- Unlimited sends
- Email support
- Standard integrations
- Phones
- 3
- Agents
- 10
- Modules
- 3 (incl. API)
- Free AI Credits
- 1,000
- Msg quota
- Unlimited
- SLA
- < 24 h
- Cloud API access
- Priority support
- White-label
- Zapier / Make integrations
- Phones
- Unlimited
- Agents
- Unlimited
- Modules
- All
- Free AI Credits
- 5,000
- Msg quota
- Unlimited
- SLA
- < 4 h
- Premium 99.9 % SLA
- Dedicated account manager
- Custom domain
- Guided onboarding
Contact our team for a custom quote. Contractual SLA, dedicated account manager, multi-year commitment.
What our clients ask before signing.
Do we need to install an app?
Not for your agents: they take calls from our web console (WebRTC), no software to install. Not for your customers: they receive the call directly inside the WhatsApp they already have. Compatible with Chrome, Firefox, Safari, Edge. Headset + mic are enough.
Can we record legally?
Yes — HD recording CNDP- and RGPD-compliant. Explicit consent automatically requested at the start of each call ("This call may be recorded"). Timestamped audit trail, AES-256 encrypted storage, configurable retention (30d / 6 months / 5 years).
Does it work from abroad?
Yes — as long as the customer has WhatsApp and a data connection, they can receive the call (Morocco, EU, USA, Asia). No international fees for your customers (no phone roaming). Your agents can also operate from anywhere (remote work, offshore hub).
Cost per call minute?
Meta billing: roughly MAD 0.02-0.04 per minute depending on country (much less than a GSM call). Passed on at 0% markup by Adrixis META. Typical savings observed: -70% on telecom budget vs classic call center. See pricing section 06.
How many simultaneous agents?
Unlimited — each agent runs in an independent browser tab. Infrastructure auto-scaling. Our Enterprise clients operate up to 200 concurrent agents on the same WABA with no degradation. Wallboard + coach in real time.
IVR integration?
Yes — native IVR: voice menu, DTMF input, choice-based routing, callback queue, AI voice-bot (darija/FR/EN/AR). CRM integration with client card pop-up on ring, synchronized call notes.
Your clients ignore GSM calls. They pick up WhatsApp.
WABA activation + wallboard + CNDP-compliant recording included. Onboarding in 3 days.
What sets WhatsApp Business Calling apart.
Your customers call from the WhatsApp they already have. No dedicated app, no number to memorize, no international roaming fees.
Every call automatically transcribed, summarized in five actionable lines. Your supervisors monitor quality without listening to every exchange in full.
Silent listen, whisper, takeover. Ideal for training new agents or stepping in on a sensitive call without breaking the flow.
Unlimited voice menus, editable via drag-and-drop. Adapt your flows to your campaigns, hours, rush periods, never depending on an integrator.
What our customers do with it, from week one.
- Answer your international customers with no roaming bill.
- Train your new agents via silent listen, then guided interventions.
- Audit the quality of your exchanges via AI transcriptions and summaries.
- Build custom voice menus for each seasonal campaign.
- Supervise your queues in real time, agent by agent.
- Archive every call for your quality audits, compliance or disputes.