WhatsApp FlowsNative Meta forms.
Official Meta partner
A native form. Zero friction. Filled inside the chat.
A web form abandoned. A Flow, completed.
vs classic web form · KYC benchmark 2024
Morocco bank KYC benchmark
eIDAS signature + CNDP compliant
From no-code builder to signed data. In 3 steps.
Design
Build your flow with our no-code builder: fields, conditional branches, uploads, signature.
Send
Push the flow link via a regular message or approved Meta template. The customer fills it in WhatsApp.
Collect
Responses delivered via webhook + eIDAS-signed PDF. Automatic sync to your CRM or Google Sheets.
8 forms. One channel.
Account opening · identity · proof
Symptoms + history before appointment
Auto · home · health · life
Contract + RIB + KBIS in 3 min
Applicant file + diploma upload
Address · slot · instructions
Calendar + instant confirmation
eIDAS · timestamped · PDF sent
Meta native. eIDAS compliant. CNDP-safe.
vs web form
dynamic branches
legal value in EU + Morocco
hosting + audit
Pick your volume.
- Phones
- 1
- Agents
- 1
- Modules
- 1 (excl. API)
- Free AI Credits
- 100
- Msg quota
- 200 / mo
- SLA
- Best effort
- Community support
- Native integrations only
- No card required
- Phones
- 1
- Agents
- 3
- Modules
- 1 (excl. API)
- Free AI Credits
- 500
- Msg quota
- Unlimited
- SLA
- < 48 h
- Unlimited sends
- Email support
- Standard integrations
- Phones
- 3
- Agents
- 10
- Modules
- 3 (incl. API)
- Free AI Credits
- 1,000
- Msg quota
- Unlimited
- SLA
- < 24 h
- Cloud API access
- Priority support
- White-label
- Zapier / Make integrations
- Phones
- Unlimited
- Agents
- Unlimited
- Modules
- All
- Free AI Credits
- 5,000
- Msg quota
- Unlimited
- SLA
- < 4 h
- Premium 99.9 % SLA
- Dedicated account manager
- Custom domain
- Guided onboarding
Contact our team for a custom quote. Contractual SLA, dedicated account manager, multi-year commitment.
What our clients ask before signing.
Does a WhatsApp Flow replace a web form?
Yes for 90% of cases: KYC, onboarding, quotes, appointment booking, pre-consultation. Completion rate jumps from 30% (mobile web) to 92% (WhatsApp Flow) because the customer stays in the app they already use. For very custom cases (multi-file uploads > 10, complex tables), a web fallback still makes sense.
Legal e-signature in Morocco?
Yes — eIDAS signature compliant with EU regulation 910/2014 and recognized by law 43-20 on trust services (Morocco). Certified timestamp, PDF integrity proof, chain of custody recorded. Admissible in Moroccan and EU courts.
Maximum number of steps?
Meta allows up to 15 screens per Flow. We recommend 3-5 to maximize completion (each additional step > +18% drop). For complex cases, a Flow can call another Flow (chaining) — with no global limit.
Can we upload PDFs (proof documents)?
Yes — native uploads supported: image (JPG/PNG, 5 MB), PDF (16 MB), video (16 MB). Automatic server-side OCR (CIN, RIB, invoices) included in Pro plan. Optional AI validation (blur, completeness, consistency).
CRM / Sheets integration?
Yes — native webhooks to your CRM (Salesforce, HubSpot, Zoho, Odoo, Pipedrive) or Google Sheets. Standard JSON format, auto-retry on failure, configurable field-to-field mapping. Zapier / Make as fallback.
Completion speed vs web?
2024 bank KYC benchmark: 3 min on WhatsApp Flow (mobile) vs 11 min on mobile web form. Reasons: no app switch, native keyboard input, photo uploads from camera, smooth finger signature. Result: +62% completion rate.
Zero web forms. 62% more completions.
Onboarding in 5 days. No-code builder + eIDAS signature + CRM connectors included.
What sets WhatsApp Forms apart.
Your customers fill in from WhatsApp, on their phone. No redirect, no new account, no password. Completion rate 3× higher than classic web forms.
Signature compliant with eIDAS standards and Moroccan law 53-05. Certified timestamping, integrity proof, secure 10-year archive. Ready for contracts, KYC, mandates, prescriptions.
Your customers send photos, PDFs, scans directly in the conversation. Built-in OCR that automatically extracts national ID, passport, invoices. Zero manual entry on your team's side.
Each submission triggers a webhook to your CRM, ERP, Google Sheets or Slack. Native connectors for HubSpot, Salesforce, Sage, Zapier. Configuration in five minutes.
What our customers do with it, from week one.
- Digitize your KYC customer onboarding without a mobile app or a complex web portal.
- Automate appointment bookings with confirmation, reminder and supporting documents.
- Collect contract signatures remotely, with full legal value.
- Collect claim photos, invoices or supporting documents for your insurance or support processes.
- Send targeted satisfaction surveys, with a response rate 5× higher than email.
- Digitize hiring: résumé, cover letter, scheduled interview, in a single conversation.