WhatsApp Shopware integration
Automate your Shopware customer journey over WhatsApp Business — Meta-verified sender, native templates, delivery and reply attribution. German e-commerce engine — order + customer events on WhatsApp.
What it unlocks
Order Confirmation
Shipping Updates
Abandoned Cart
Review Request
Order Cancellation
Status Update
Contact Sync
How it works
Connect your account
Open the Integrations panel in your Adrixis META portal. Pick Shopware, follow the OAuth / API key wizard — the setup takes under three minutes.
Map events to WhatsApp templates
Choose which Shopware events trigger a WhatsApp message, pick an approved MARKETING or UTILITY template, and map the fields. The portal validates the payload before you ship.
Monitor delivery and replies
Every WhatsApp message triggered by Shopware shows up in your delivery funnel. Replies route back to your Team Inbox tagged with the source event — zero manual stitching.
Why Adrixis META
Meta-verified sender
Officially approved WhatsApp Business API — green badge, no third-party reseller.
Real delivery analytics
Sent · delivered · read · replied — per campaign, per contact, per template. No vanity metrics.
AES-256 encryption
OAuth tokens, API keys and message content encrypted at rest and in transit. ISO 27001-aligned hosting.
Local billing
MAD / USD / EUR billing with no hidden markup on Meta conversation fees — same pricing Meta publishes.
Frequently asked questions
Will my customers get an order confirmation on WhatsApp automatically?
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Yes. Once Shopware is connected, every new order fires a WhatsApp template to the buyer's phone — with order ID, line items and tracking placeholder. You choose which status transitions trigger a message.
Can I recover abandoned carts over WhatsApp?
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Yes. Set a delay (15 min, 1h, 24h) after an abandoned-cart event in Shopware and we send an approved MARKETING template with the cart link. Opt-outs are respected and conversions are tracked back to the campaign.
Do I need to be a developer to connect Shopware?
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No. The portal walks you through the OAuth or API-key wizard. You pick the events, we handle the plumbing. Developers can go further with webhooks and custom field mapping.
Is there a free trial?
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Yes — 7-day trial on every plan, no credit card required. You keep the integration access even after the trial if you move to the free tier.
Can I use my own WhatsApp number?
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Yes. Adrixis META uses the official WhatsApp Business API, so you can bring your own verified Meta number or use a shared Adrixis Branding number.
