WhatsApp Salesforce integration in Portugal
Automate your Salesforce customer journey over WhatsApp Business — Meta-verified sender, native templates, delivery and reply attribution. Salesforce leads, cases and opportunities surfaced via WhatsApp.
What it unlocks
Lead First-touch
Case Escalation
Opportunity Updates
Flow Builder Steps
Activity Logging
Meeting Booking
How it works
Connect your account
Open the Integrations panel in your Adrixis META portal. Pick Salesforce, follow the OAuth / API key wizard — the setup takes under three minutes.
Map events to WhatsApp templates
Choose which Salesforce events trigger a WhatsApp message, pick an approved MARKETING or UTILITY template, and map the fields. The portal validates the payload before you ship.
Monitor delivery and replies
Every WhatsApp message triggered by Salesforce shows up in your delivery funnel. Replies route back to your Team Inbox tagged with the source event — zero manual stitching.
Why Adrixis META
Meta-verified sender
Officially approved WhatsApp Business API — green badge, no third-party reseller.
Real delivery analytics
Sent · delivered · read · replied — per campaign, per contact, per template. No vanity metrics.
AES-256 encryption
OAuth tokens, API keys and message content encrypted at rest and in transit. ISO 27001-aligned hosting.
Local billing
MAD / USD / EUR billing with no hidden markup on Meta conversation fees — same pricing Meta publishes.
Frequently asked questions
Do WhatsApp conversations sync back to Salesforce?
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Yes. Each inbound WhatsApp reply attaches to the matching Salesforce contact (by phone or email) as a timeline event. Agents can also log notes from the Team Inbox that write back as activity entries.
Do I need to be a developer to connect Salesforce?
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No. The portal walks you through the OAuth or API-key wizard. You pick the events, we handle the plumbing. Developers can go further with webhooks and custom field mapping.
Is there a free trial?
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Yes — 7-day trial on every plan, no credit card required. You keep the integration access even after the trial if you move to the free tier.
Can I use my own WhatsApp number?
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Yes. Adrixis META uses the official WhatsApp Business API, so you can bring your own verified Meta number or use a shared Adrixis Branding number.